Refund Policy
Our policy regarding cancellations and refunds.
Last Updated: September 6, 2026
1. General Policy
KEYOFF Marketing ("KEYOFF," "we," "us," or "our") provides digital services that may involve planning, design, development, content creation, setup, and other work performed specifically for each client.
Because services may begin immediately after payment, refunds are evaluated based on the type of service, the stage of the project, work already completed, and the circumstances of the cancellation.
2. Website Projects
Website projects may require a deposit or upfront payment before work begins.
If a client cancels before meaningful work has started, KEYOFF may provide a full or partial refund depending on the circumstances.
Once substantial design, development, content, setup, or other project work has been completed, payments or deposits may become non-refundable.
Any refund will be determined based on the amount of work already completed and costs already incurred.
3. Digital Essentials and Recurring Services
Digital Essentials plans and other recurring services are billed according to the applicable service agreement or billing schedule.
Clients may cancel recurring services according to the applicable cancellation terms.
Cancellation normally applies to future billing periods and does not automatically create a refund for services already provided or for the current billing period.
4. Hosting and Domain Services
Hosting and domain services may involve payments to third-party providers.
Domain registration, hosting fees, renewals, and other third-party costs may be non-refundable once purchased or activated.
If a refund is requested for hosting or domain services, KEYOFF will review the circumstances and applicable third-party costs before determining whether a refund is available.
5. Client-Requested Changes
Changes requested by the client after approval or outside the original project scope may result in additional charges.
Payments for additional work that has already been completed are generally non-refundable.
6. Completed Services
Services that have been fully completed and delivered are generally non-refundable.
This may include completed website design, graphic design, branding, content creation, SEO setup, Google Business setup, social media content, consulting, or other completed digital services.
7. Non-Refundable Third-Party Costs
Certain project expenses may be paid to third-party providers. These may include domain registration, hosting, premium plugins, software licenses, stock assets, payment processing fees, or other external services.
Third-party costs that cannot be recovered by KEYOFF may be deducted from any approved refund.
8. Refund Requests
Refund requests should be submitted by contacting KEYOFF as soon as possible.
Please include your name, business name, the service involved, and the reason for your request.
Each request will be reviewed individually based on the applicable service terms and the work already completed.
9. Approved Refunds
If a refund is approved, KEYOFF will normally return the approved amount using the original payment method when reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
10. Chargebacks
Clients are encouraged to contact KEYOFF before initiating a chargeback or payment dispute so that we can attempt to resolve the issue directly.
Unauthorized or improper chargebacks may result in suspension of services while the matter is reviewed.
11. Exceptions
Nothing in this Refund Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
KEYOFF may consider reasonable exceptions when circumstances justify doing so.
12. Changes to This Policy
KEYOFF may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.
13. Contact Us
If you have questions about this Refund Policy or would like to request a refund, please contact us.